Hotel Front Desk Clerk (Afternoon and Overnight) Delta Hotels by Marriott Allentown Lehigh Valley Breinigsville, PA Job Details Full-time $16 - $18 an hour 18 hours ago Benefits Health insurance 401(k) Paid time off Employee discount Qualifications Bilingual Resort experience Night audit Attention to detail OPERA Full Job Description Overview Join our dynamic hospitality team as a Hotel Front Desk Clerk, specializing in afternoon and overnight shifts! In this lively role, you will be the welcoming face of our hotel, providing exceptional guest services and ensuring smooth operations during your shift. Your energetic approach and attention to detail will help create memorable experiences for our guests while maintaining efficient front desk procedures. Whether handling reservations, guest inquiries, or managing emergency protocols, your positive attitude and multitasking skills will be essential to success. This paid position offers an exciting opportunity to develop your hospitality management expertise in a fast-paced environment. Responsibilities Greet guests warmly upon arrival and assist with check-in/check-out processes using property management systems such as OPERA or similar platforms Manage reservations and room assignments efficiently while ensuring accuracy and guest satisfaction Provide outstanding customer service by addressing guest needs, resolving issues promptly, and offering local information or amenities details Handle phone communication professionally, including booking inquiries, cancellations, and general questions, adhering to excellent phone etiquette Maintain knowledge of hotel emergency procedures and respond swiftly to any incidents or safety concerns during your shift Support night audit activities by reconciling accounts, preparing reports, and ensuring financial accuracy at the end of each shift Collaborate with housekeeping and maintenance teams to coordinate guest requests and resolve property-related issues Experience Previous experience in hospitality management or front desk operations preferred, especially in hotel or resort environments Familiarity with hotel management systems such as OPERA or property management software (PMS) is highly desirable Strong customer service skills with the ability to problem-solve effectively and communicate clearly in multiple languages; bilingual abilities are a plus Knowledge of hotel emergency procedures, guest relations best practices, and night audit processes is advantageous Experience working in a fast-paced environment with multitasking capabilities during evening or overnight shifts is preferred Demonstrated ability to handle phone communication professionally and maintain excellent client relations in diverse settings Join us to deliver exceptional guest experiences while advancing your career in hospitality! Your enthusiasm and dedication will make a lasting impact on our guests' stay.

Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) Employee discount Health insurance Paid time off

Work Location:

In person