Job Summary Join our dynamic hospitality team as a Front Desk Agent, Housekeeper, or Houseman — a vibrant role that combines guest relations, property maintenance, and seamless service delivery. In this multifaceted position, you will be the welcoming face of our property, ensuring guests experience exceptional comfort and personalized attention from check-in to check-out. Your energy, professionalism, and attention to detail will create memorable stays and uphold our reputation for outstanding hospitality. Whether managing front desk operations, maintaining spotless rooms, or assisting with guest needs behind the scenes, your contributions will be vital to our success. Responsibilities Greet guests warmly upon arrival, provide check-in and check-out services efficiently, and handle reservations using hotel management systems such as OPERA or Property Management Systems (PMS). Respond promptly to guest inquiries via phone or in person, delivering exceptional customer service and resolving issues with problem-solving skills. Maintain cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces in accordance with hotel standards. Assist with luggage handling, room setup, and other housekeeping duties to ensure guest comfort and safety. Conduct routine property inspections to identify maintenance needs or safety concerns; report issues promptly for resolution. Follow hotel emergency procedures diligently to ensure guest safety at all times. Support night audit processes when required, verifying billing accuracy and updating records to ensure smooth financial operations. Requirements Previous experience in hospitality management or hotel operations is preferred; familiarity with hotel management software such as OPERA or other PMS platforms is highly desirable. Strong customer service skills with a friendly phone etiquette and the ability to communicate effectively in multiple languages; bilingual abilities are a plus. Knowledge of hospitality reservation systems and guest relations best practices to enhance guest experiences. Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining professionalism. Understanding of hotel emergency procedures and safety protocols to ensure guest well-being. Excellent communication skills for client interaction, problem-solving, and team collaboration. Resort or hotel experience is advantageous; previous roles involving night audit or front desk responsibilities are highly valued. Join us in creating welcoming environments where every guest feels valued! We are committed to paying all team members fairly for their vital contributions and providing opportunities for growth within a lively hospitality setting that celebrates diversity and excellence.

Pay:

$15.00 - $17.00 per hour

Work Location:

In person