Hotel Front Desk Clerk (Shifts Available 7am-3pm or 3pm-11pm / Full or Part Time) Our Mission At the Radisson Lackawanna Station, we believe every guest interaction is an opportunity to create a lasting memory. Our mission is simple yet powerful: to deliver warm, personalized service that makes every stay exceptional. Whether it's a business traveler needing a seamless check-in or a family celebrating a special occasion, we go above and beyond to make them feel at home. The Impact You'll Make As the first face our guests see, you set the tone for their entire experience. Your warm welcome, attention to detail, and ability to anticipate needs will transform a simple check-in into the start of a memorable stay. What You'll Do Greet guests with genuine warmth and professionalism, creating a welcoming first impression. Manage check-in and check-out processes using Opera Cloud PMS with accuracy and efficiency. Offer and process room upgrades through Nor 1, maximizing guest satisfaction and revenue. Respond to guest inquiries, requests, and concerns promptly—whether in person, by phone, or via messaging platforms. Monitor and act on guest feedback to continuously improve service quality. Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met seamlessly. Handle payments, issue room keys, and maintain accurate records. Stay informed about hotel amenities, local attractions, and special promotions to provide personalized recommendations. What You'll Bring Previous front desk, hospitality, or customer service experience preferred. Familiarity with Opera Cloud, Nor1, and Medallia is a strong plus. Exceptional communication skills and a friendly, approachable demeanor. Ability to multitask in a fast-paced environment while maintaining attention to detail. Problem-solving skills with a guest-first mindset. Flexibility to work various shifts, including evenings, weekends, and holidays. Ability to stand for the entirety of your shift. Join Us If you're ready to be the reason guests smile when they walk through our doors, we'd love to meet you. Apply with your resume and if you've ever turned a guest's day around, tell us about it in your application.

Job Types:

Part-time, Full-time Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Required) Phone etiquette: 1 year (Required) Shift availability: Day Shift (Required) Night Shift (Required)

Work Location:

In person