Hotel is located in Warrington, PA is seeking candidates for a full-time position. The candidate will be expected to work in a team environment, but will be on their own a majority of the time. During many shifts the candidate would be the manager on duty. Hilton PEP experience is preferred. Morning, nights, weekends, and holiday availability is a MUST when scheduled, as we are open 365 days a year and 24hrs a day. We are looking for someone who has flexibility and is responsive to the needs of the hotel. Duties and Responsibilities (including but not limited to):

• Responsible for greeting each and every guest as they enter and exit the building
• Responsible for checking guests in and out of the hotel
• Responsible for answering phones and transferring calls to the appropriate hotel department when necessary
• Responsible for booking/modifying reservations for guests
• Answer various questions from guest in a pleasant manner
• Respond effectively to guest complaints and provide excellent customer service to hotel guests
• Complete in full a daily front desk checklist
• Run various reports on the Front Desk System for management
• Deliver items to guest rooms
• Lift and organize packages for guests and also hotel inventory orders
• May be asked to perform duties in other areas of the hotel when short staffed
• Refill coffee canisters and bake cookies when required
• Responsible for maintaining cash drawer contents and making change for guests
• Responsible for completing all required training in a prompt manner as assigned by management
• Maintaining a clean and professional workspace
• Prepare bags for event groups
• Other duties as assigned by management

Requirements:

• Must have reliable transportation to/from the hotels
• Must be able to work weekends when required
• Must arrive on time for scheduled shift to relieve previous shift
• Must be able to understand and carry out instructions
• Must be able to lift 20 pounds
• Must be able to maintain a professional manner in stressful situations
• Must be able to communicate on the phone and in person and answer questions from guests in a prompt manner
• Must be able to use math skills to calculate appropriate change to guests
• Must be able to work a full shift with no break
• Must answer phone calls from management promptly when off property
• Must have experience in customer service and preferably hotel experience
• Must possess a positive and upbeat personality and maintain a courteous attitude with co-workers and guests
• Must wear hotel provided uniform and adhere to requirements on appropriate work attire

Job Type:

Full-time Pay:

$15.00

• $16.

00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Ability to

Commute:

Warrington, PA 18976 (Required) Ability to

Relocate:

Warrington, PA 18976: Relocate before starting work (Required)

Work Location:

In person