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CY
Courtyard York
Front Desk Agent
Career Insights for Hotel Desk Clerk
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Scorecard
Based on Pennsylvania data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$31,486 / year median in Pennsylvania
Job Description
Front Desk Agent Available 1st & 2nd shift
- Must be available weekends (7a-3p, 3p-11p) Seeking a people person with great personality to be the face that greets our guests!
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest check-ins and check-outs efficiently and accurately
- Process payments and maintain accurate records of guest transactions
- Respond to guest inquiries and resolve any issues or complaints in a timely manner
- Provide recommendations for local attractions, restaurants, and services to enhance the guest experience
- Maintain a clean and organized front desk area
Experience:
- Previous experience in customer service or hospitality preferred
- Familiarity with phone systems and basic computer skills
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask and prioritize tasks effectively We offer competitive pay, opportunities for career growth, and a positive work environment.
Job Type:
Full-time Pay:
$14.00- $15.