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CI
Comfort Inn by Choice Hotels
Comfort Inn - Front Desk Agent
Entry-Level JobVerifiedNo experience needed
Career Insights for Hotel Desk Clerk
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Based on South Carolina data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$29,062 / year median in South Carolina
Job Description
Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. If you have excellent communication skills, a positive attitude, and enjoy working in a fast-paced hospitality environment, we would love to hear from you.Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Assist guests with check-in and check-out procedures
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Operate phone systems to answer incoming calls and transfer calls to appropriate departments
- Maintain accurate guest records and reservation information
- Process payments and maintain cash handling procedures
- Collaborate with housekeeping staff to ensure guest rooms are clean and ready for occupancy
Skills:
- Excellent guest relations skills with a focus on providing exceptional customer service
- Proficient in operating phone systems and other office equipment
- Knowledge of hotel management software is a plus
- Strong phone etiquette and communication skills
- Bilingual or multilingual abilities are highly desirable
- Ability to handle difficult situations with patience and professionalism
- Strong problem-solving skills and attention to detail
- Ability to work in a fast-paced environment while maintaining a positive attitude Join our team as a Front Desk Agent and enjoy the following benefits: If you are passionate about delivering outstanding customer service in the hospitality industry, we encourage you to apply for this position.