Front Desk Agent Holiday Inn Columbia Downtown - 3.7 Columbia, SC Job Details Full-time $13 - $16 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Customer communication Teamwork Customer support experience within hospitality industry Receptionist experience within hospitality industry OPERA Venue guest services Full Job Description Front Desk Agent -

Holiday Inn Columbia Downtown Location:

Columbia, SC Position Type:

Full-Time Only Schedule:

Fully Flexible (All Shifts) About the

Role:

The Holiday Inn Columbia Downtown @ 1233 Washington Street is seeking a Fully Flexible Front Desk Agent to join our team! We're looking for a dependable and enthusiastic hospitality professional who thrives in a fast-paced environment and is committed to providing exceptional guest service. This position requires flexibility to work both morning and evening shifts (no set schedule), as well as weekends and holidays when needed .

Responsibilities Include:

Greet and welcome all guests in a warm and professional manner Check guests in and out efficiently while maintaining brand standards Answer phones, respond to guest inquiries, and resolve issues promptly Process payments and ensure accurate billing and posting of charges Maintain knowledge of hotel services, amenities, and local attractions Communicate effectively with housekeeping and maintenance to ensure guest satisfaction Handle guest complaints or requests with professionalism and care Follow all safety, security, and company policies and procedures Ensure the front desk and lobby area are clean, organized, and welcoming

Qualifications:

Minimum 1 year of Front Desk or hotel experience required Strong customer service and communication skills Reliable transportation and consistent attendance required Must be able to work a flexible schedule , including mornings, evenings, weekends, and holidays Proficient in computer systems and able to learn new software quickly (experience with Opera or similar PMS preferred) Positive attitude, professional appearance, and a genuine desire to help guests

What We Offer:

Competitive hourly pay Friendly and team-oriented work environment Opportunities for growth within the IHG brand family Employee discounts at IHG Hotels worldwide If you're a dependable and guest-focused professional who takes pride in your work and enjoys being part of a dedicated team, we'd love to hear from you!

Job Type:

Full-time Pay:

$13.00 - $16.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Hotel Front Desk:

1 year (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Preferred) Ability to

Commute:

Columbia, SC 29201 (Preferred)

Work Location:

In person