Job Description We are seeking a friendly, dependable, and service-oriented Hotel Front Desk Agent to serve as the first point of contact for our guests while supporting the day-to-day operations of the hotel. In addition to providing exceptional guest service, this position assists with housekeeping support, room inspections, laundry operations, inventory management, and other operational duties as needed to ensure a clean, efficient, and welcoming environment. The ideal candidate enjoys working in a fast-paced environment, has excellent communication skills, pays close attention to detail, and is willing to assist across multiple departments to help deliver an outstanding guest experience. Responsibilities Perform all guest check-in and check-out procedures. Manage phone, online, and walk-in reservations. Verify payment methods and process guest transactions accurately. Register guests and collect all required information. Welcome guests upon arrival and assign rooms. Provide information regarding hotel amenities, services, local attractions, and policies. Respond promptly and professionally to guest questions, requests, and concerns. Coordinate with housekeeping and maintenance to ensure rooms are clean, well-maintained, and ready for arrival. Perform final inspections of guest rooms to verify they meet hotel cleanliness and quality standards before being released for occupancy. Assist with hotel laundry operations, including washing, drying, folding, organizing, and distributing linens and towels as needed. Restock housekeeping closets, front desk supplies, breakfast inventory, guest amenities, and other operational supplies. Maintain the cleanliness and organization of the front desk, lobby, breakfast area, and other public spaces. Assist with breakfast setup, replenishment, and cleanup when needed. Promote and upsell hotel amenities, room upgrades, and other services when appropriate. Maintain accurate records of reservations, guest information, and payments. Perform additional duties and assist other departments as business demands require. Qualifications Previous experience as a Hotel Front Desk Agent, Receptionist, or in a customer service role preferred. Experience with hotel property management systems (PMS) and reservation software preferred. Familiarity with online travel agencies such as Booking.com, Expedia, and TripAdvisor is a plus. Excellent customer service, communication, and interpersonal skills. Strong organizational skills and attention to detail. Ability to multitask and prioritize responsibilities in a fast-paced environment. Basic computer proficiency and cash-handling experience. Ability to work flexible schedules, including evenings, weekends, and holidays. Ability to stand for extended periods and lift up to 30 pounds as needed. Team-oriented attitude with a willingness to support all hotel departments.

Job Type:

Part-time Pay:

$11.50 - $13.00 per hour Expected hours: 32.0 - 40.0 per week

Benefits:

Employee discount

Work Location:

In person