2nd Shift-Front Desk Agent Homewood Suites by Hilton Brentwood - 3.5 Brentwood, TN Job Details Full-time $16.17 - $17.02 an hour 16 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Life insurance Qualifications Foreign language proficiency Visitor query response Customer records maintenance Guest reservation booking Proactive hotel and accommodations guest assistance Customer relationship building Maintaining an organized workspace Resort experience Multilingual Phone communication Night audit Client rapport building Greeting customers Client inquiry handling Answering guest questions Hospitality Management Accounting Hotel daily report preparation Hotel guest account management Balancing end-of-day transactions Entry level Client interaction via phone calls Full Job Description Overview We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in creating memorable experiences for our guests, managing reservations, and facilitating their needs during their stay. Duties Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. Manage check-in and check-out processes efficiently while maintaining accurate records. Handle guest inquiries and requests promptly, providing information about hotel services and local attractions. Assist with reservations over the phone and in person, ensuring accuracy in bookings. Conduct night audits as required, balancing accounts and preparing reports for management. Maintain the front desk area in an organized and professional manner. Collaborate with housekeeping and maintenance teams to address guest needs effectively. Uphold high standards of guest relations, ensuring that every guest feels valued and appreciated. Skills Strong customer service skills with a focus on guest satisfaction. Excellent phone etiquette to handle calls professionally. Multilingual abilities are a plus to cater to diverse clientele. Background in hospitality management or hotel management preferred. Experience in resort settings is advantageous. Familiarity with night audit procedures is beneficial. Strong interpersonal skills to build rapport with guests and colleagues alike. Ability to work flexible hours, including nights and weekends as needed. Join us as we strive to provide outstanding hospitality experiences!

Pay:

$16.17 - $17.02 per hour

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person