Front Desk Agent Floater Holiday Inn Express and Suites Brentwood/Nashville - 3.3 Brentwood, TN Job Details Full-time $16.00 - $16.50 an hour 3 hours ago Benefits Paid time off Employee discount Qualifications Bilingual Customer records maintenance Hotel policy compliance Resort experience Account maintenance Multilingual Night audit Greeting customers Client inquiry handling Answering guest questions Hotel room assignment management Accounting Hotel emergency procedures Property management systems (PMS) Multi-line phone systems Receptionist experience within hospitality industry Hospitality online booking platforms Hotel and accommodations guest complaints handling Hotel daily report preparation OPERA Hotel guest account management Hotel safety procedures Balancing end-of-day transactions Entry level Office phone management Full Job Description Company Overview Allow us to open up your world with True Hospitality for Good. Our diverse set of global destinations exist to broaden your choices, invite you to save or splurge, and encourage you with welcoming experiences at every arrival. Overview We are seeking a dynamic and energetic Front Desk Agent Floater to join our team. This role offers the opportunity to provide exceptional guest service across various shifts ensuring a seamless and memorable experience for every guest. As a key member of our hospitality team, you will be the first point of contact, delivering warm hospitality while managing multiple responsibilities efficiently. Responsibilities Greet and assist guests with check-in and check-out procedures in a friendly, professional manner. Handle guest inquiries, requests, and complaints promptly to ensure guest satisfaction. Operate multi-line phone systems, manage reservations using property management systems (PMS) such as Hotel Key, and coordinate guest services. Maintain accurate records of guest information, room assignments, and billing details. Follow hotel emergency procedures to ensure safety and security for guests and staff. Support night audit processes when scheduled, balancing accounts and preparing reports. Collaborate with housekeeping, maintenance, and other departments to fulfill guest needs efficiently. Skills Proven experience in hospitality management or front desk operations within hotels or resorts. Multilingual or bilingual abilities to communicate effectively with diverse guests. Proficiency in hospitality reservation systems such as OPERA and property management systems (PMS). Excellent customer service skills with a problem-solving mindset. Strong phone etiquette and experience handling multi-line phone systems. Knowledge of hotel emergency procedures and guest relations best practices. Ability to adapt quickly across multiple hotel locations as a floater, demonstrating flexibility and reliability. Join us in creating welcoming environments where every guest feels valued! We are committed to supporting your growth in hospitality management while providing an engaging work atmosphere filled with opportunities to excel.

Pay:

$16.00 - $16.50 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

Employee discount Paid time off

Work Location:

In person