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Hilton Franklin Cool Springs
Director of Rooms
Career Insights for Hotel Desk Clerk
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Based on Tennessee data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$27,777 / year median in Tennessee
Job Description
Embrace the opportunity to elevate your career in a dynamic and prestigious environment. At Hilton Franklin Cool Springs, you'll lead with purpose, overseeing rooms operations and crafting exceptional guest experiences. This is your chance to grow and refine your leadership skills within Chartwell Hospitality, a leader in the hospitality industry. Key Responsibilities Oversee all room-related operations, including front office, guest services, housekeeping and security, ensuring a seamless and comfortable experience for guests. Engage with guests and staff beyond the desk, transforming challenges into memorable solutions and fostering open communication. Inspire and develop a dedicated team, creating an environment where motivated individuals thrive and advance. Monitor operational and financial performance, actively participating in budgeting and forecasting to optimize resources and enhance guest satisfaction. Essential Skills and Attributes Outstanding verbal, comprehension, listening, and problem-solving abilities Strong interpersonal and time management skills Flexibility and enthusiasm in a dynamic environment Proficiency in report and accounting practices Exceptional guest relation skills Valid driver's license Qualifications A four-year college degree or equivalent experience is essential, along with four to five years in a related role. Success in this position requires effective communication in English with associates, guests, and leadership, handling challenges with professionalism. Proficiency with computers and software is necessary, and the ability to lift or move up to 25 pounds occasionally. Physical Requirements The role demands regular sitting, standing, bending, walking, and using hands to manage tools or controls. Vision abilities for computer screen work are essential. Benefits Medical, Dental, and Vision Insurance Life and AD/D Coverage Voluntary and Supplemental Benefits Long/Short Term Disability 401-K Plan Opportunities for Professional Growth and Development Competitive Compensation Based on Experience Exclusive Travel Discounts Step into a role where your passion and skills align with opportunity. Join us at Hilton Franklin Cool Springs and make a lasting impact.