1rst shift part-time Sunday and Monday 7am-3pm Hampton Inn & Suites Knoxville I75 North - 3.6 Knoxville, TN Job Details Full-time $14.00 - $15.50 an hour 18 hours ago Benefits Paid time off Employee discount Flexible schedule Qualifications Computer operation Customer service Computer literacy Basic math Numeracy Math Accounting Stocking Computer skills Full Job Description 1rst shift Guest Service Associate - parttime Job Overview Come work at the Hampton Inn & Suites Knoxville I75 North, a leading hotel in our metro area. We are looking to hire an experienced 1rst shift Guest Service Associate to help us keep growing. If you're hard-working and dedicated, Hampton Inn & Suites is an ideal place to get ahead. Apply today! Responsibilities for Guest Service Associate Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay Process invoices, post checks to vendors and distribute employee checks Respond to guest complaints, requests and emergencies Reconcile all accounts in a timely manner

Shift Handover :

Arrive early, review the night shift logbook, and read important remarks or unresolved guest issues.

Cash Reconciliation :

Count and verify the cash drawer float against the prior shift's closing balance.

System Checks :

Turn on computers and log into the Property Management System (PMS), payment terminals, key encoders, and phone lines.

Area Upkeep :

Wipe down counters, tidy the lobby, restock desk supplies (pens, key cards, registration forms), and check lobby lighting and music Respond to guest inquiries, concerns and complaints as needed Answer phones and place reservations Qualifications for Guest Service Associate Excellent communication and math skills 2+ years' experience in customer service or hospitality Able to learn computer functions and other on-the-job skills Strong eye for details Good problem-solving skills Ability to multitask Solid customer service skills Strong written and verbal communication skills Exceptional customer service skills

Job Type:

Full-time Pay:

$14.00 - $15.50 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Experience:

Customer Service:

1 year (Required)

Work Location:

In person