Holiday Inn Knoxville North is seeking a friendly, professional Front Desk Agent with open availability. Must be able to work some weekends. (primarily 7 am - 3 pm shift) to join our team. Prior hotel front desk experience is required. This position plays a vital role in creating a welcoming environment for our guests and ensuring every stay is exceptional from check-in to check-out.

Key Responsibilities:

Greet and register guests with a warm and professional demeanor. Handle reservations, modifications, and concierge duties efficiently. Provide attentive, courteous, and personalized service before, during, and after guest stays. Maximize room revenue and occupancy while maintaining high service standards. Handle guest inquiries and resolve issues effectively, maintaining a positive guest experience.

Qualifications:

Previous Front Desk Clerk experience is required. Experience with Opera, Quore, and Canary is a plus. Excellent customer service, communication, and interpersonal skills. Positive attitude and a genuine enjoyment of connecting with people. Ability to work independently, make confident decisions, and handle difficult situations calmly. Coachable, flexible, and reliable.

Job Type:

Full-time Pay:

From $16.00 per hour

Benefits:

Dental insurance Employee discount Vision insurance Ability to

Commute:

Knoxville, TN 37912 (Required) Ability to

Relocate:

Knoxville, TN 37912: Relocate before starting work (Required)

Work Location:

In person