Guest Service Agent -

Seasonal Title:

Guest Service Agent - Seasonal ($20/hr, Knoxville)

Body:

This holiday season, we're building a team of seasonal Guest Service Agents to support a well-known retail brand's guest support operation. If you're the kind of person who finds satisfaction in solving a problem and leaving someone better off than when they reached out, this role was made for you. You'll be on the front lines of guest care — the person who tracks down a missing order, answers the question no one else could, or takes a stressful moment and turns it into a good one.

Responsibilities:

Support guests through phone, live chat, and email interactions Assist with order status, shipping, returns, and billing inquiries Aim to fully resolve issues during the first interaction whenever possible Work across several systems simultaneously to research and respond to guest needs Keep clear, accurate documentation while protecting guest confidentiality Create a sense of trust and reliability through empathetic, solution-driven support

Schedule Details:

Seasonal, full-time role running October 2026 through early January 2027 Hours fluctuate week to week depending on guest demand; evening and weekend availability needed Thanksgiving, Christmas Eve, and Christmas Day guaranteed off This is an in-person role based in Knoxville, TN; remote work is not offered

Compensation:

$20.00 per hour to start Ready to bring warmth and problem-solving to every guest interaction? We'd love to hear from you — apply today.

Pay:

$20.00 per hour

Work Location:

In person