Job Summary We are seeking an energetic and dedicated Guest Service Agent to join our vibrant hospitality team. In this role, you will be the welcoming face of our establishment, providing exceptional service to guests from around the world. Your enthusiasm and professionalism will ensure every guest feels valued, comfortable, and eager to return. You will handle a variety of front desk responsibilities, manage reservations, and assist with guest inquiries, all while maintaining a positive and lively atmosphere. This paid position offers an exciting opportunity to develop your hospitality management skills and deliver memorable guest experiences. Duties Greet guests warmly upon arrival and provide a friendly, professional check-in experience using property management systems such as OPERA or similar platforms Manage reservations efficiently, including modifications and cancellations, ensuring accuracy and guest satisfaction Answer phone calls promptly with excellent phone etiquette, addressing guest questions and requests with enthusiasm Handle guest inquiries and resolve issues proactively through customer service problem-solving techniques Assist guests with concierge services, including local information, amenities, and special requests to enhance their stay Follow hotel emergency procedures confidently to ensure guest safety at all times Maintain detailed records of guest interactions, check-ins, check-outs, and incident reports as needed Skills Strong background in hospitality management and front desk operations within hotel or resort environments Multilingual or bilingual abilities to communicate effectively with diverse guests from around the globe Proficiency in hospitality reservation systems such as OPERA or property management systems (PMS) Excellent customer service skills with a focus on guest relations and client communication Knowledge of hotel emergency procedures and night audit processes for seamless overnight operations Experience in hotel experience roles that involve handling guest services and resolving customer issues efficiently Ability to work flexible hours including nights, weekends, and holidays in a fast-paced environment Join us to be part of a dynamic team dedicated to creating extraordinary guest experiences! We value energetic individuals who thrive on delivering exceptional service while fostering a welcoming atmosphere. This is your chance to grow within the hospitality industry while making a positive impact on every guest's stay.

Pay:

$13.00 - $14.00 per hour Expected hours: 40.0 per week

Work Location:

In person