Front Desk Agent Home2 Suites Coppell Coppell, TX Job Details Full-time From $15 an hour 1 day ago Benefits Health insurance Employee discount Flexible schedule Life insurance Qualifications Customer relationship building Interpersonal skills Multilingual Phone communication Night audit Client rapport building Problem-solving Telephone systems Multi-line phone systems Office phone management Full Job Description Job Summary We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will possess strong hospitality management skills and a passion for creating a welcoming atmosphere for guests. This position requires excellent communication abilities, including proficiency in multiple languages, to cater to our diverse clientele. Duties Greet and welcome guests upon arrival, ensuring a positive first impression. Manage check-in and check-out processes efficiently, handling reservations and room assignments. Provide information about hotel amenities, services, and local attractions to enhance guest experience. Handle guest inquiries and resolve any issues promptly with professionalism and courtesy. Maintain accurate records of guest information and transactions using multi-line phone systems. Perform night audit duties as required, ensuring all financial transactions are accurately processed. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Uphold high standards of customer service throughout the guest's stay, fostering positive guest relations. Requirements Previous experience in hotel management or front desk operations is preferred. Strong customer service skills with a focus on hospitality excellence. Bilingual or multilingual abilities are highly desirable for effective communication with guests. Familiarity with night audit procedures is a plus. Proficient in phone etiquette and capable of managing multi-line phone systems efficiently. Ability to work flexible hours, including nights, weekends, and holidays as needed. A friendly demeanor with strong interpersonal skills to build rapport with guests and team members alike. Join us in delivering outstanding guest experiences as a Front Desk Agent!

Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

Employee discount Flexible schedule Health insurance Life insurance

Work Location:

In person