Overview The Guest Services Coordinator is responsible for delivering exceptional customer service while supporting the successful planning and execution of events. This role serves as a primary point of contact for guests, clients, and event organizers, providing front desk coverage and on-site event coordination. The Guest Services Coordinator works closely with internal departments to ensure events are executed efficiently, facility standards are upheld, and clients receive a seamless, high-quality experience. This role pays an hourly rate of $13.00-$15.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching. This position will remain open until November 6, 2026. Responsibilities Provide front desk coverage approximately 70% of the time. These duties include but are not limited to answering phones and greeting/assisting walk-in guests. Monitoring event activity to ensure events run smoothly Identifying and resolving event-related challenges in a professional manner Deliver excellent customer service by answering guest and client questions and providing accurate information about the facility and its services. Coordinate assigned events under the direction of the General Manager Assisting clients with event logistics and recommending effective use of the facility Collaborating with the Director of Sales, Executive Chef, and Banquet Manager to ensure event needs are met Conduct pre-event and post-event walkthroughs to assess facility readiness and condition Prepare and distribute detailed Event Data Sheets for each assigned event, such as diagrams, layouts, timelines, and staffing needs. Clear, timely communication with building and event staff Demonstrate strong problem-solving and decision-making skills, remaining calm, professional, and customer-focused in fast-paced or high-pressure environments Perform all duties with a commitment to teamwork, service excellence, and Oak View Group's mission and values Perform other duties as assigned Qualifications High School Diploma or G.E.D Required 1+ years of experience in Event Coordination (preferably with a convention center, hotel, sports facility, performing arts facility or other multi-purpose public assembly facility) Flexibility to work weekends, nights and holidays Must possess strong organizational skills, attention to detail and the ability to function and meet strict deadlines in a fast-paced environment Must demonstrate a positive, professional and customer-focused attitude Must have computer skills in Microsoft Office applications and word processing, spreadsheets, presentations and internet software