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Springhill Suites Grapevine
Grapevine Hotel Front Desk Agent PM
Entry-Level JobVerifiedNo experience needed
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$27,394 / year median in Texas
Job Description
Grapevine Hotel Front Desk Agent PM Springhill Suites Grapevine
- 3.2 Grapevine, TX Job Details Part-time $16
- $17 an hour 5 hours ago Benefits Health insurance Paid time off Employee discount Flexible schedule Referral program Qualifications Guest reservation booking Customer communication Hotel policy compliance In-person customer service Credit card payment processing Driver's License Passenger pickup and drop-off Hotel and accommodations guest complaints handling Venue guest services Full Job Description The Springhill Suites by Marriott in Grapevine is seeking Guest Service Representatives to start immediately.
- Sunday, (rotating schedule).
The customer service-oriented staff will:
- Check guests into and out of the hotel
- Inform guests about hotel facilities/services, fulfill their requests during their stay, answer telephone inquiries, make reservations, and other duties as necessary.
- Post charges and handle cash and credit card transactions. Maintain balance of cash bank and other duties as assigned.
- Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
- Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.
- Ensure that the back office, front desk, lobby and other common areas are clean and well organized.
- Ability to communicate with public, hotel staff and management in a professional manner.
- Initiate, monitor and accurately complete shift checklists for proper completion of tasks.
- Provide effective communication to all departments.
- Effectively coordinate relocation of guests when necessary.
- Maintain a high level of professional appearance and demeanor
- Perform other tasks as needed
Job Requirements:
- Strong customer service skills.
- Follow/enforce company policies and procedures.
- Resolve problems in professional manner.
- Valid TX Drivers License for guest shuttle
- Willingness to drive
Shuttle Van Job Type:
Part-time Pay:
$16.00- $17.