NIGHT AUDIT- Part Time Front Desk

TEXAS WESTERN MANAGEMENT PARTNERS

Laredo, TX Job Details Part-time 16 hours ago Qualifications Visitor query response Computer operation Hotel and accommodations payment processing Maintaining an organized workspace Sales transaction processing Financial transaction processing Phone communication Night audit Greeting customers Answering guest questions Hotel room assignment management Task prioritization Financial record maintenance Customer engagement Daily transaction recording Computer skills Telephone systems Hotel and accommodations guest complaints handling Clean workspace maintenance Escalation handling Communication skills Entry level Office phone management

Full Job Description Responsibilities:

Greet and welcome guests in a friendly and professional manner Register guests and assign rooms, ensuring accurate and efficient check-in and check-out processes Answer phone calls and provide information to guests or transfer calls to appropriate departments Handle guest complaints or concerns with patience and professionalism, escalating issues as needed Process payments and maintain accurate records of guest transactions Provide exceptional customer service by anticipating guest needs and responding promptly to requests Assist with reservations and inquiries, ensuring accurate information is provided to guests Maintain a clean and organized front desk area

Experience:

Previous hotel experience in a customer service role is preferred Familiarity with hotel phone systems and basic computer skills Strong communication skills, both verbal and written Excellent interpersonal skills with the ability to interact effectively with guests and team members Ability to multitask and prioritize tasks in a fast-paced environment We offer competitive pay rates and opportunities for career growth within our organization. If you are a friendly, customer-oriented individual with excellent communication skills, we would love to hear from you. Apply now to join our team as a Night Auditor!