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best western lubbock inn
Hotel Front Desk Clerk
Entry-Level JobVerifiedNo experience needed
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Entry-Level Job
Verified
No experience needed
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Job Description
Hotel Front Desk Clerk best western lubbock inn Lubbock, TX Job Details Part-time | Full-time $12 - $13 an hour 2 hours ago Qualifications Visitor query response Hotel policy compliance Financial transaction processing Multilingual Phone communication Night audit Greeting customers Client inquiry handling Answering guest questions Quality issues Financial record maintenance Public safety procedures Accounting Daily transaction recording Hotel emergency procedures Property management systems (PMS) Hospitality online booking platforms Hotel and accommodations guest complaints handling Hotel daily report preparation OPERA Hotel guest account management Hotel safety procedures Entry level Client interaction via phone calls Full Job Description Overview Join our dynamic hospitality team as a Hotel Front Desk Clerk, where your energy and enthusiasm will create memorable guest experiences from the moment they arrive. In this vital role, you will serve as the welcoming face of our hotel, managing guest check-ins and check-outs, providing exceptional customer service, and ensuring smooth daily operations. Your multilingual skills and hospitality expertise will help foster a warm, inviting environment for diverse guests. This paid position offers an exciting opportunity to develop your hotel management skills while delivering top-tier guest relations in a fast-paced setting. Duties Greet guests warmly upon arrival, ensuring a positive first impression through excellent phone etiquette and client communication. Manage hotel reservations using property management systems (PMS) such as OPERA or similar platforms, including booking modifications and cancellations. Provide detailed information about hotel amenities, local attractions, and services to enhance guest satisfaction. Handle guest inquiries, requests, and complaints promptly with effective customer service problem-solving skills. Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms meet quality standards and resolve any issues swiftly. Conduct night audits to reconcile daily transactions, update records accurately, and prepare reports for management review. Follow hotel emergency procedures diligently to ensure guest safety during incidents or unforeseen events.