Job Description:

La Quinta Odessa is seeking a friendly, professional, and customer-oriented Guest Services Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing a welcoming and positive experience for all who visit our hotel.

Responsibilities:

Greet and welcome guests in a friendly and professional manner Perform all check-in and check-out tasks efficiently Manage online and phone reservations Provide information about our hotel, available rooms, rates, and amenities Handle guest inquiries, requests, and complaints promptly and professionally Process payments and verify credit card information Maintain a clean and organized front desk area Coordinate with housekeeping and maintenance staff to address guest needs Uphold hotel policies and ensure compliance with safety regulations

Qualifications:

High school diploma or equivalent

Schedule Availability:

Available Monday through Sunday, including mornings, days, evenings, nights, weekends, and holidays. Available to work 8-hour shifts and flexible schedules as needed.

Experience:

Hotel experience: 1 year (Preferred) Experience with Wyndham hotels Previous experience in a customer service role, preferably in the hospitality industry Strong communication and interpersonal skills Excellent organizational and multitasking abilities Proficiency with hotel management software Ability to work flexible hours, including weekends and holidays Professional appearance and attitude

Pay:

$13.00 - $14.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person