Hotel Front Desk Holiday Inn Express and Suites - 3.3 Odessa, TX Job Details Part-time | Full-time From $14 an hour 4 hours ago Benefits Free parking Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Bilingual Resort experience Guest relations Multilingual Night audit Full Job Description Job Summary Join our dynamic hospitality team as a Hotel Front Desk Associate, where your energy and enthusiasm will create memorable first impressions for our guests. In this vital role, you will be the welcoming face of our hotel, responsible for delivering exceptional guest services, managing reservations, and ensuring smooth check-in and check-out experiences. Your proactive approach and attention to detail will help foster a warm, inviting atmosphere that keeps guests returning time and again. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant resort environment. Duties Greet guests warmly upon arrival, providing a positive first impression and assisting with check-in procedures Manage guest reservations efficiently using multi-line phone systems and hotel management software Handle guest inquiries, requests, and complaints with professionalism and a friendly attitude Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly Conduct night audits to reconcile daily transactions, ensuring accuracy in financial records Provide information about hotel amenities, local attractions, and services to enhance guest experiences Maintain clear communication via phone etiquette and ensure all guest interactions reflect the highest standards of customer service Skills Proven experience in hospitality management or front desk operations within a hotel or resort setting Multilingual or bilingual abilities to serve diverse guest populations effectively Strong customer service skills with a focus on guest relations and satisfaction Knowledge of hotel management systems and multi-line phone systems for efficient communication Excellent phone etiquette and ability to handle high-volume calls professionally Familiarity with night audit procedures and hotel accounting practices Exceptional organizational skills with attention to detail in managing reservations and guest records This role is perfect for motivated individuals passionate about hospitality who thrive in fast-paced environments. If you're eager to deliver outstanding guest experiences while honing your hotel management expertise, we invite you to apply today!

Pay:

From $14.00 per hour

Benefits:

401(k) Dental insurance Employee discount Free parking Health insurance Paid time off Vision insurance

Work Location:

In person