Night Auditor/Front Desk Clerk Quality Inn Odessa, TX Job Details Part-time $12.50 an hour 20 hours ago Benefits Employee discount Qualifications Bilingual Multilingual Night audit Attention to detail Problem-solving Full Job Description Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for guest relations in a hotel or resort environment. Responsibilities Greet and welcome guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out process efficiently, ensuring accuracy in guest information. Handle reservations, cancellations, and modifications through our booking system. Provide information about hotel amenities, services, and local attractions to enhance the guest experience. Address guest inquiries and resolve any issues or complaints promptly and professionally. Conduct night audits as required, ensuring all financial transactions are accurate. Maintain the front desk area in an organized and welcoming manner. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Uphold hotel policies and procedures while maintaining confidentiality of guest information. Set up breakfast and clean breakfast area for the morning. Experience Previous experience in a front desk role within the hospitality industry is preferred. Familiarity with hotel management software is an advantage. Strong customer service skills with a focus on guest relations. Excellent phone etiquette and communication skills; multilingual abilities are a plus. Ability to work flexible hours, including nights, weekends, and holidays as needed. A background in night audit processes is beneficial but not required.

Job Type:

Part-time Pay:

$12.50 per hour

Benefits:

Employee discount

Work Location:

In person