Front Desk Agent/Night Auditor Bestwestern plus Southpark Inn and Suites Tyler, TX Job Details Part-time | Full-time From $10 an hour 1 day ago Qualifications Active listening Stress management Night audit Basic math Attention to detail Telecommunication Computer skills Full Job Description Job Description

GUEST SERVICE REPRESENTATIVE JOB DESCRIPTIONJOB SUMMARY

A Guest Service Representative (GSR) must efficiently serve guest needs during all stages of guest contact (pre-arrival, arrival,stay, and departure) for exceptional guest service and security. Meeting those needs requires a thorough working knowledge of allsystems (computer, telecommunications, entertainment, etc.) used to deliver guest service.

DUTIES AND RESPONSIBILITIES

1. Wear a uniform and nametag at all times on property 2. Assist all guests in a sincere and courteous manner, whenever possible going the extra mile and doing whatever it takes toensure guest satisfaction. 3. Greet, register and process guests promptly upon arrival and departure, to ensure guest satisfaction. 4. Make and confirm reservations 5. Post charges, such as those for rooms, food, or telephone calls, to ledgers 6. Thoroughly understand and adhere to proper credit and cash-handling policies and procedures 7. Know room locations, types of rooms available, and room rates. 8. Answer inquiries pertaining to hotel services, shopping, dining, entertainment, and travel directions. Arrange tours, taxis,and restaurants for guests 9. Resolve guest comments or complaints 10. Review accounts and charges with guests during the check out process 11. Use suggestive selling techniques to sell rooms and promote other services of the hotel 12. Use proper telephone etiquette 13. Attend department meetings 14. Keep supervisor informed of all problems or unusual matters 15. Perform other duties as requested or required by supervisors (e.g., breakfast setup, laundry folding, room inspections) 16. Know all safety and emergency procedures and be aware of accident prevention policies. 17. Maintain the cleanliness and tidiness of the front desk and lobby areas

QUALIFICATION STANDARDS

1. Learning

• Ability to quickly learn front desk technical procedures, such as: check-in, check-out, selling skills,computer operations, telephone operations, etc. 2. Multi-Tasking
• Ability to work well on multiple tasks at the same time 3. Friendly & Cheerful
• Ability to be friendly and cheerful 4. Stress
• Ability to cope with stress, showing self-control during excitement 5. Written & Verbal Communication
• Ability to communicate information and ideas so others will understand 6. Oral Comprehension
• Ability to listen to and understand information and ideas presented 7. Speech Clarity
• Ability to speak clearly so others can understand you 8. Number Facility
• Ability to add, subtract, multiply, or divide quickly and correctly 9. Attention to Detail 10. Patience 11. Foresight
• Ability to anticipate the needs of a guest or team member and act accordingly 12.

Tactful Job Types:

Full-time, Part-time Job Types:

Full-time, Part-time Pay:

From $10.00 per hour

Work Location:

In person