Overview Join our dynamic hospitality team as a Hotel Front Desk Clerk, where your energy and dedication will create memorable guest experiences from the moment they walk through our doors. In this vital role, you will be the friendly face and first point of contact for our guests, ensuring their stay is smooth, enjoyable, and stress-free. Your expertise in hospitality management, guest services, and property management systems will be key to delivering exceptional service in a fast-paced environment. We value proactive problem-solving, excellent communication skills, and a passion for hospitality that shines through every interaction. Duties Greet guests warmly upon arrival and provide efficient check-in and check-out services using hotel management software such as OPERA or other property management systems (PMS) Manage reservations, cancellations, and modifications with accuracy and professionalism through hospitality reservation systems Respond promptly to guest inquiries via phone, email, or in person, demonstrating excellent phone etiquette and client communication skills Assist guests with room assignments, billing questions, special requests, and hotel amenities to enhance their stay Handle guest complaints or issues with a positive attitude, applying customer service problem-solving techniques to resolve concerns swiftly Coordinate with housekeeping, maintenance, and security teams to ensure guest rooms and public areas meet quality standards Maintain knowledge of hotel emergency procedures and safety protocols to ensure guest safety at all times Skills Proven experience in hospitality management or front desk operations within hotels or resorts for Multilingual or bilingual abilities to serve diverse guest populations effectively Proficiency with property management systems (PMS), especially OPERA or similar platforms Strong customer service skills with a focus on guest relations and personalized service delivery Ability to handle night audits and perform administrative tasks efficiently during late shifts Knowledge of hotel emergency procedures and safety protocols to respond confidently in urgent situations Excellent communication skills for clear client interactions via phone and face-to-face encounters Join us in creating welcoming environments where every guest feels valued! We are committed to fostering a vibrant workplace that celebrates hospitality excellence while supporting your professional growth. All roles are paid positions that offer valuable experience in the hotel industry—perfect for those passionate about delivering outstanding guest experiences!

Pay:

$12.00 - $13.00 per hour Expected hours: 20.0 - 25.0 per week

Benefits:

Employee discount

Experience:

Hotel Front desk : 1 year (Preferred) Ability to

Commute:

Tyler, TX 75701 (Required)

Work Location:

In person