• Overview:

• We are seeking a Front Desk Clerk/Night Auditor to join our team at a hotel in Victoria, Tx. The ideal candidate will have a background in hospitality but is not required, excellent guest service skills, and the ability to work effectively in a fast-paced environment.

• Duties:

• Greet guests upon arrival and provide exceptional customer service throughout their stay
• Check guests in and out, process payments, and manage reservations
• Answer phone calls, emails, and in-person inquiries promptly and professionally
• Handle guest requests and resolve any issues or complaints in a timely manner
• Perform night audit duties including reconciling daily transactions and preparing reports
• Ensure the safety and security of guests by monitoring the premises during the night shift
• Prepare breakfast put out for guests and maintain until breakfast host arrives

• Experience:

• Previous experience in a hotel front desk or guest services role is preferred but not required
• Strong communication skills and phone etiquette
• Bilingual or multilingual abilities are a plus
• Proficiency in hotel management software is advantageous This position offers the opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to the overall guest experience.

If you are passionate about providing excellent customer service and enjoy working in a team-oriented setting, we encourage you to apply for this exciting opportunity.

Job Type:

Full-time Pay:

From $11.50 per hour

Benefits:

Employee discount Free parking

Work Location:

In person