Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will be the first point of contact for guests, responsible for managing front desk operations, ensuring guest satisfaction, and maintaining a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently. Must have weekend and holiday availability.

Shifts are:

Night Shift - 3PM-11PM. and or Night Audit 11pm - 7am Duties Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently while ensuring accuracy in billing. Handle guest inquiries and resolve any issues or complaints promptly to enhance guest relations. Maintain knowledge of hotel services, amenities, and local attractions to provide guests with relevant information. Operate phone systems to manage incoming calls and assist guests with reservations or inquiries. Conduct night audits as required, ensuring all financial transactions are accurate and up-to-date. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Uphold hotel policies and procedures while maintaining a high level of customer service. Qualifications Previous experience in front desk operations or guest services within the hospitality industry is preferred. Strong customer service skills with a focus on guest relations. Proficiency in using phone systems and hotel management software is advantageous. Bilingual candidates are highly encouraged to apply, as this will enhance communication with diverse guests. Excellent communication skills, both verbal and written, with a professional demeanor. Ability to work flexible hours, including nights, weekends, and holidays as needed. Strong organizational skills with attention to detail in managing multiple tasks simultaneously. Join our team as a Front Desk Agent where you can make a difference in every guest's stay!

Job Types:

Full-time, Part-time Pay:

$14.00 - $16.00 per hour

Benefits:

Employee discount Flexible schedule

Experience:

Hotel Front Desk:

2 years (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

Chesapeake, VA 23320 (Required) Ability to

Relocate:

Chesapeake, VA 23320: Relocate before starting work (Required)

Work Location:

In person