About Us The Hampton Inn in Hillsville, VA is part of a third-generation, locally owned business with a long-standing commitment to community, hospitality, and service. We take pride in providing a stable, supportive workplace where team members can grow and succeed. Position Summary Hampton Inn is seeking dependable, customer-focused individual to join our team as Front Desk/Night Audit Associate (2nd Shift & Night Shift) . This position plays a vital role in creating a positive guest experience by ensuring efficient front desk operations, excellent customer service, and accurate administrative support. Qualified individual must be able to work weekends. Responsibilities Front Desk Duties Welcome guests with professionalism and friendliness Assist guests with questions, requests, and concerns Register guests by confirming information, processing payments, and issuing room keys Manage guest communications, including messages, mail, packages, and special requests Provide information about hotel amenities, local attractions, and nearby services Maintain accurate guest and room records Process guest charges and collect payments Make and confirm hotel reservations Communicate hotel policies and procedures effectively to guests and team members Night Audit Duties (Night Shift) Manage front desk operations during overnight hours Provide exceptional guest service during the night shift Complete end-of-day audit procedures and reconcile daily reports Process daily financial transactions and charges Perform administrative tasks using Microsoft Word, Excel, and Outlook Qualifications High school diploma or equivalent required Previous hotel front desk, hospitality, or customer service experience preferred Strong communication, organizational, and problem-solving skills Excellent customer service skills in person, over the phone, and in writing Intermediate computer skills, including Microsoft Outlook, Word, and Excel Ability to work independently and handle multiple responsibilities efficiently Reliable, professional, and detail-oriented Must be able to work weekends Why Join Us? Friendly and welcoming work environment Independent and low-pressure night shift opportunities Stable employment with a respected, locally owned company Opportunity to be part of a team dedicated to exceptional hospitality Work for a business with decades of local history and community involvement Apply today and become part of a trusted name in hospitality and service.

Pay:

$13.00 - $15.00 per hour

Work Location:

In person