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HG
Hilton Garden Inn Hotel
Hotel Front Desk Agent
Career Insights for Hotel Desk Clerk
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Based on Virginia data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$30,752 / year median in Virginia
Job Description
We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Daly Seven, Inc. where everyone is valued and treated with respect. Join our team and set a positive, comfortable and relaxing atmosphere for our guests! Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting payment, assigning room, and issuing room key in accordance with property policies and procedures. Respond to and resolve guest requests, including wake-up calls. Run daily reports (arrivals/departures), identify special requests, and check reports for accuracy. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank deposits.
REQUIREMENTS
- Ability to work independently with little to no supervision
- Must have strong interpersonal and communication skills
- Ability to stand or walk for extended periods of time
- Friendly and personable attitude is a must
- Must have schedule flexibility - our ideal candidate will be able to work morning shift some days and evening shift some days throughout any given week.
- Intermediate computer skills, basic math/cashier skills, key card locking system skills needed.