Front Desk Agent Federal Way Comfort Inn Federal Way, WA Job Details Part-time | Full-time From $18 an hour 1 hour ago Qualifications Hotel and accommodations payment processing Customer service Greeting customers Client inquiry handling High school diploma or GED Phone customer support Organizational skills Front desk Full Job Description We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact. Front Desk Agent responsibilities include registering guests, managing reservations. If you have a knack for customer service, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Customer service experience Understanding of how travel planning websites operate, like Booking and TripAdvisor Excellent communication and organizational skills

Job Types:

Full-time, Part-time Pay:

From $18.00 per hour

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

Front Desk:

1 year (Preferred)

Work Location:

In person