Summary As a Front Desk Agent, you will be the first point of contact for guests, responsible for delivering outstanding customer service and ensuring a welcoming atmosphere. Your core skills in hospitality, phone etiquette, and guest services will be essential in managing check-ins and check-outs efficiently. Your relevant experience with multi-line phone systems and guest relations will further support our commitment to excellence in hospitality. Join our team and help create memorable stays for our guests.

Requirements:

Previous experience in lodging or hospitality industry preferred. Strong customer service skills with the ability to handle various guest situations. Proficiency in bilingual or multilingual communication is a plus. Knowledge of front desk operations and phone etiquette. Ability to work flexible hours including nights and weekends. Excellent interpersonal and communication skills. Qualifications Strong customer service skills with a focus on guest relations. Experience in front desk operations within a hotel or motel environment. Proficient in handling multi-line phone systems and data entry. Bilingual or multilingual capabilities preferred for effective communication. Excellent phone etiquette and interpersonal communication skills .

Responsibilities:

Greet and welcome guests in a friendly and professional manner. Perform guest check-ins and check-outs efficiently. Handle guest inquiries and provide excellent customer service. Manage reservations and ensure accurate data entry in the reservations system. Operate a point of sale machine. Cash handling. Assist with guest relations and resolve any issues or complaints promptly. Maintain a clean and organized front desk area.

Job Type:

Part-time Pay:

$14.00 - $16.00 per hour Expected hours: 25.0 - 29.0 per week

Benefits:

Employee discount Flexible schedule

Experience:

Hotel:

1 year (Required) Front desk: 1 year (Required)

Language:

Spanish (Preferred) Shift availability: Night Shift (Required)

Work Location:

In person