All Positions Passion for delivering exceptional levels of guest services Positive attitude Good communication skills Excellent grooming standards Ability to work on your own or in teams Maintain confidentiality Welcome and acknowledge all guests; Thank guests when appropriate Anticipate and address guests' service needs Front Desk Reports to the General Manager or Front Office Manager Answer incoming calls within three rings, assist with reservations, confirmations, room need requests and questions Explain hotel products, services and the requested information Sell, process, enter and confirm room reservations using selling techniques and strategies Maintain knowledge of current hotel events, activities, hours of operation, etc. Greet guests warmly and perform registration procedures Provide guests with appropriate room assignments, room keys, directions to the rooms, upsell when appropriate Verify payment including incidental costs Assist guests with issues and complaints with empathy and focus on satisfaction Use supervisory support when necessary Accurate accounting of cash bank assigned Post charges to guest accounts accurately Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting payments due. Perform other reasonable job duties as requested by supervisor Weekends Required.

Pay:

$14.00 per hour

Benefits:

Employee discount Life insurance Paid time off

Work Location:

In person