Front Desk Supervisor

Front Desk Supervisor Anchorage, AK Job Details 6 days ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) matching Flexible schedule Life insurance Paid sick time Qualifications Maintaining an organized workspace Operations management Managing hospitality teams Mid-level High school diploma or GED Supervising experience Overseeing compliance functions Team management Front desk Hotel customer satisfaction operations Productivity software Clean workspace maintenance Communication skills Technical Proficiency Overseeing training Customer complaint resolution

Full Job Description Front Desk Supervisor Location:

Marriott Anchorage Downtown Job Description:

The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk area. This includes managing the front desk staff, ensuring excellent customer service, and maintaining a clean and organized front desk area.

Responsibilities:

Supervise and train front desk staff Ensure excellent customer service is provided to all guests Maintain a clean and organized front desk area Handle guest complaints and resolve issues in a timely manner Assist with check-in and check-out procedures Manage room reservations and cancellations Ensure compliance with hotel policies and procedures Perform other duties as assigned by management

Requirements:

High school diploma or equivalent Prior experience in a supervisory role Excellent customer service skills Strong communication and interpersonal skills Ability to work in a fast-paced environment Proficient in Microsoft Office and hotel management software Ability to work flexible hours, including weekends and holidays

Benefits:

We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, paid vacation, paid holidays, paid sick days, free hotel rooms and hotel discounts. E.O.E