Company Overview Built on over 25 years of operational excellence, our portfolio includes luxury golf properties across diverse locations, emphasizing quality, customer experience, and long-term stewardship. We are dedicated to maintaining high standards of service and sustainable growth for generations to come. Overview We are seeking an energetic and detail-oriented Front Desk Supervisor to lead our front desk team at Pursell Farms. In this role, you will oversee guest check-in and check-out processes, manage reservations using property management systems, and ensure exceptional guest services. Your leadership will be vital in creating a welcoming atmosphere that reflects our commitment to excellence and hospitality. Responsibilities Supervise daily front desk operations, including guest arrivals, departures, and inquiries Oversee the use of hospitality reservation systems such as OPERA or similar property management software Lead and train front desk staff on customer service standards, phone etiquette, and hotel procedures Handle guest requests, complaints, and problem-solving to ensure a memorable experience Manage multi-line phone systems for efficient communication with guests and staff Enforce hotel emergency procedures and safety protocols to protect guests and staff Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations Requirements Proven experience in hospitality management or hotel front desk operations Strong knowledge of property management systems (PMS), especially OPERA or equivalent platforms Excellent customer service skills with the ability to resolve issues promptly and professionally Familiarity with hotel emergency procedures, night audit processes, and guest relations best practices Exceptional phone communication skills and phone etiquette in a multi-line system Previous resort or hotel experience is preferred; hospitality or hotel management education is a plus Join us in delivering outstanding guest experiences through dynamic leadership and passionate service!

Pay:

From $16.00 per hour Expected hours: 30.0 - 48.0 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person