[Job location: Baldwin Park, CA] Assistant Hotel Manager - Full job duties Plan and direct the hotel's main operations, including quality, standards, cleanliness, and guest satisfaction. Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations. Work with GM to ensure the smooth running of the day-to-day operations. Conduct regular operations meetings with all department managers/supervisors to discuss routine operational matters, departmental performance targets, and guest feedback. Responsible for various meetings & events in absence of GM. Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas. Be responsible for maximizing profit by consistently delivering the highest standard of service. Ensure consistent implementation and review of SOPs throughout all Departments. Be responsible for all the day-to-day queries, complaints, or problems that arise in the hotel. Monitor the hotel functions book and familiarize yourself with all updates & amendments. Maximize financial opportunities and achieve a proactive up-selling environment throughout the hotel. Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand and hotel standard core values. Carry out Duty Management shifts as required. Conduct regular fire walks and Health & Safety audits. Promote a positive employee relations culture through effective communication and regular team meetings. Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation, and grooming. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests, and any other persons on the Hotel premises. Follow sustainability guidelines and practices related to the corporate initiative. Perform other duties as requested by management.

Experience:

Previous experience in hotel management or a similar role is preferred. Strong leadership skills with the ability to motivate and manage a team. Excellent communication skills. Attention to detail and problem-solving abilities. Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Work Environment and Context:

Work schedule varies and may include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.

Education:

High school or equivalent (Preferred)

Experience:

Hotel management: 2 years (Required)

Hospitality:

4 years (Required) •Compensation depending on experience. Please submit your resume with compensation expectation.

Job Type:

Full-time Pay:

From $70,500.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person