Front Desk Supervisor MGroup Hospitality Carlsbad, CA Job Details Full-time $21 - $23 an hour 1 day ago Benefits Health insurance Dental insurance Employee discount Qualifications Computer operation High school diploma or GED Team management Stocking Computer skills Venue guest services Full Job Description The Front Desk Supervisor leads the daily operations of the hotel's front desk, ensuring an exceptional guest experience from arrival to departure. This role combines hands-on guest service with team leadership, technology proficiency, and a deep commitment to hospitality excellence.

RESPONSIBILITIES

Greet, register, and assign rooms to guests of hotels. Verify customers' credit, and establish how the customer will pay for the accommodation. Contact housekeeping or maintenance staff when guests report problems. Make and confirm reservations. Issue room keys and escort instructions to bellhops. Keep records of room availability and guests' accounts, manually or using computers. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. Compute bills, collect payments, and make change for guests. Record guest comments or complaints, referring customers to managers as necessary. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Plan, schedule or supervise the work of other employees. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Assists in training of new associates and maintains constant training of agents as cashiers. Ensures all members of the staff are completely familiar with all hotel emergency procedures. Works with desk agents to balance at end of shift and ensures completion of shift checklist. Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

QUALIFICATIONS

Education & Experience:

High School Graduate or General Education Degree (GED). Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk. Basic computer skills required. Must be available to work weekday and weekend shifts.

Pay:

$21.00 - $23.00 per hour

Benefits:

Dental insurance Employee discount Health insurance

Work Location:

In person