Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
HI
Hampton Inn El Cajon
Front Desk Supervisor
Career Insights for Hotel Manager
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on California data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
$75,758 / year median in California
+7% projected growth
Job Description
Front Desk Supervisor Hampton Inn El Cajon El Cajon, CA Job Details Full-time $21 - $23 an hour 21 hours ago Benefits Health insurance Dental insurance Paid time off 401(k) matching Employee discount Qualifications Computer operation Desktop applications Property management systems (PMS) Guest services software Productivity software Full Job Description Job Summary Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management. Responsibilities Welcomes guests in a friendly, prompt and professional manner. Schedules, coordinates, directs and delegates work to Front Desk department associates. Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews. Trains new employees on compliance with company, hotel, and brand standards. Makes recommendations for disciplinary action of employees as appropriate. Maintains good working relationships and communications with all departments. Verifies accurate room status information is maintained and properly communicated according to the procedures established. Resolves guest complaints quickly, efficiently and courteously. Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments. Cover other tasks as requested by Management. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.