Hotel General Manager (Choice Hotels) Quality Inn Fresno Airport Fresno, CA Job Details Full-time From $71,000 a year 5 hours ago Qualifications Hospitality Hotel housekeeping management Phone communication Customer service Night audit In-person customer service Managing hospitality teams Hotel and accommodations guest check-out Front desk Telephone systems Leadership Team motivation (leadership skill) General management Hotel experience Client interaction via phone calls Hotel management

Full Job Description Hotel Manager Duties:

• Oversee the daily operations of the hotel, ensuring smooth and efficient functioning
• Manage and supervise hotel staff, including front desk agents, housekeeping, and maintenance personnel
• Train and develop staff members to provide excellent customer service
• Handle guest complaints and resolve issues in a timely and satisfactory manner
• Maintain high standards of cleanliness and maintenance throughout the hotel
• Monitor and manage hotel inventory, including room availability and pricing
• Implement and enforce hotel policies and procedures to ensure guest satisfaction and safety
• Coordinate with other departments, such as sales and marketing, to maximize revenue opportunities
• Conduct regular inspections of guest rooms and public areas to ensure quality standards are met
• Prepare reports on hotel performance, including occupancy rates, revenue, and guest satisfaction

Requirements:

• Proven experience in hotel management or a similar role with strong preference for prior Choice hotels experience
• Strong leadership skills with the ability to motivate and inspire a team
• Excellent communication skills, both verbal and written
• Knowledge of phone etiquette and phone systems used in hotels
• Exceptional guest relations skills with a focus on providing outstanding customer service
• Familiarity with front desk operations, including check-in/check-out procedures and night audit processes

Job Type:

Full-time Pay:

From $71,000.00 per year

Experience:

Hotel management: 1 year (Preferred)

Hospitality:

1 year (Preferred)

Work Location:

In person