COMPENSATION

Starting at $25.00/hour

SNAPSHOT A

hands-on hospitality role where every day brings new adventures — both on the job and outside in Yosemite's great outdoors.

IS THIS THE RIGHT JOB FOR ME?

Do you love making people happy and being part of a diverse team? Have a strong work ethic and a positive attitude? Enjoy the outdoors and living in a remote, nature-filled setting? Want to gain Front Desk leadership and guest service experience — with room to grow if you excel? If that sounds like you, this might be the perfect role.

ABOUT US

We are a group of exceptional lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We're looking for an Assistant Front Desk Manager who is excited about providing memorable hospitality experiences and helping support a fun and rewarding work environment.

WHY YOU'LL LOVE IT HERE

Competitive pay and benefits Supportive, inclusive team culture Knowledgeable coworkers who share expertise and guidance Work where people vacation — hike, climb, explore, or relax in Yosemite's beauty on your days off

WHAT WE OFFER

Paid time off Healthcare benefits available within 90 days 401K eligible with company match after 1 year Regular work schedule with specific days off If living in lodge-owned housing, room & board available for fixed weekly cost

WHAT YOU WILL DO

(JOB SUMMARY) We are looking for an energetic, enthusiastic and experienced Front Desk Assistant Manager. The position supports the Front Desk Manager and works with a team of Front Desk agents and Reservation clerks. Our Front Desk Assistant Manager needs to provide a high level of customer service and maintain a profile in the day to day front office operations. We welcome career-oriented applicants. The main role of the Front Desk Assistant Manager position is to address guest concerns and provide customer satisfaction. This dynamic job includes a variety of other tasks including; hiring and training new employees, managing the front desk, scheduling, reports, payroll and other managerial duties. We are a guest-oriented and socially conscious business looking for someone who can provide outstanding guest service and excel at training others to do the same. You'll thrive in this role if you: Enjoy helping guests and creating a welcoming environment Are reliable, detail-oriented and organized Can balance multiple tasks while maintaining exceptional guest service and safety standards Work well independently and as part of a supportive team

KEY RESPONSIBILITIES

Provide our guests with respect, compassion, and the best in service Manage or motivate Front Desk team provide a high standard of service for guests Hire, train, and provide support for the Front Desk team. Review Arrival List to check room allocations, amenities, and special requests Ensure that the pricing policy and internal audit procedures are duly applied Excellent written, verbal, and computer skills Assist guest switch requests and/or complaints Ability to recognize tasks and delegate them to the appropriate team member/department Handle check-ins/check-outs and make or provide guest room keys for lost/locked out guest Excited about creating a warm family atmosphere for guests and staff while maintaining high standards Post charges to the Property Management System (Opera Cloud) Handle lost and found items utilizing the established guidelines and procedures Complete department/shift checklists and/or reports Communicate professionally at all times with all staff and management Support team members and interns while fostering a positive work environment Work safely, address/report safety issues, and use proper personal protective equipment Comply with work shift schedules and break requirements Perform other duties as assigned, including additional lodge support as needed

EDUCATION & EXPERIENCE

High School Diploma or GED; college degree a plus Minimum one-year prior work experience in Front Desk Management; hospitality preferred Experience successfully living/working in rural/remote environment preferred

COMPETENCIES/REQUIRED SKILLS AND ABILITIES

Strong guest service and hospitality focus Prior front desk/reservations or similar experience Independent thinker with great initiative, who is comfortable working within a defined framework Ability to remain calm when dealing with guest recovery situations Prior experience with Property Management Systems Ability to establish priorities, work independently, and proceed with objectives without supervision Must have excellent written and verbal communication skills Reliable, dependable and punctual Works well as part of a team and supports others Detail-oriented with good organizational skills Follows company policies, procedures and safety standards Adheres to food handling and sanitation requirements Communicates appropriately, supportively and professionally Adaptable, takes initiative, and able to multitask and troubleshoot in a fast-paced setting Demonstrates good judgment, integrity, honesty and professionalism Positive attitude and willingness to learn and grow Leading a healthy, balanced, drug-free lifestyle

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The physical environment requires employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions, and to adhere to departmental uniform standards Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs Ability to stand and move continuously Lifting up to 50 pounds and moving carts weighing 300 pounds Working with required chemicals and PPE Shifts of up to 8 hours per day, plus periodic additional overtime hours and help covering additional shifts when needed NOTE We are an equal opportunity employer and extremely proud of our highly diverse team and embrace diversity at all levels of the organization. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.