Job Overview We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. This pivotal role requires a passionate leader who can drive exceptional guest experiences, optimize revenue, and ensure smooth daily functions across departments. The ideal candidate will possess strong managerial skills, a comprehensive understanding of hospitality management systems, and the ability to motivate teams to deliver outstanding service standards. As the face of the hotel, you will foster a welcoming environment that promotes guest satisfaction, operational excellence, and financial success. Duties Oversee daily hotel operations, ensuring all departments function seamlessly to deliver top-tier guest experiences. Supervise and manage hospitality teams across front desk, housekeeping, food & beverage, and maintenance departments. Implement and uphold hotel guest service standards to exceed guest expectations consistently. Manage hospitality reservation systems and property management systems (PMS) to maximize occupancy and revenue. Develop and monitor budgets, control costs, and oversee financial operations including revenue management strategies. Lead human resources functions such as hiring, training, performance evaluations, and staff development initiatives. Maintain high levels of customer service by addressing guest concerns promptly and effectively. Coordinate with other departments to ensure compliance with safety regulations and hotel policies. Utilize multi-line phone systems with professional phone etiquette to handle inquiries efficiently. Drive initiatives to improve guest relations, loyalty programs, and overall property reputation. Qualifications Proven experience in hotel management or hospitality leadership roles with supervisory responsibilities. Strong knowledge of hospitality management systems including PMS and reservation platforms. Excellent leadership skills with the ability to manage diverse teams effectively. Bilingual or multilingual abilities are highly desirable to serve a diverse clientele. Demonstrated expertise in revenue management, budgeting, and financial operations within a hospitality setting. Exceptional managerial communication skills for team coordination and stakeholder engagement. Deep understanding of customer service principles and guest relations strategies. Experience with human resources processes such as staffing, training, and performance management. Knowledge of hotel guest service standards, front desk operations, multi-line phone systems, and phone etiquette. Ability to adapt quickly in a fast-paced environment while maintaining attention to detail. Join us as a Hotel General Manager if you're passionate about leading vibrant teams in a lively hospitality environment! We value energetic leaders who thrive on creating memorable guest experiences while driving operational excellence through innovative strategies and dedicated teamwork.

Pay:

$90,000.00 - $105,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person