Front Desk Supervisor (Full-Time) Delamar Southport - Southport, CT Delamar Southport is a quaint and charming luxury hotel located in the heart of Southport, Connecticut. Known for exceptional hospitality and a warm, welcoming atmosphere, we strive to create a truly memorable experience for every guest. We are seeking a Front Desk Supervisor who is passionate about hospitality and guest service to join our Front Office team. This role is ideal for someone who thrives in a luxury environment and enjoys leading a team while delivering exceptional guest experiences.

Position:

Front Desk Supervisor Department:

Front Office Reports To:

Rooms Division Manager Employment Type:

Full-Time Schedule:

Must be available to work weekends and occasional holidays Key Responsibilities Guest Experience Warmly welcome guests upon arrival and provide a gracious departure experience Deliver consistent, high-quality guest service to ensure guest satisfaction Process guest check-ins and check-outs according to hotel standards Respond promptly and professionally to guest requests and inquiries Resolve guest concerns or complaints following established service recovery procedures Maintain friendly, professional relationships with all guests Front Desk Operations Adhere to hotel credit, cashiering, and financial procedures Maintain responsibility for assigned cash bank and balance all transactions at the end of each shift Report discrepancies or issues immediately to management Maintain accurate guest profiles, payment information, and registration records Review daily function sheets and front office communications to stay informed of hotel activities Pre-register arrivals and assist with room assignments as needed Ensure safety deposit boxes are issued and managed according to procedures Team Leadership Supervise Front Desk Guest Service Agents to ensure smooth daily operations Ensure team members follow established hotel standards and procedures Provide guidance, support, and on-the-job training to junior team members Assist in coordinating front office operations including reservations and concierge services when necessary Coordination & Knowledge Work closely with other hotel departments including Housekeeping, Engineering, Security, Concierge, Bell Staff, and Food & Beverage Maintain knowledge of room types, rates, hotel amenities, and décor Stay informed about restaurant, room service, and bar hours and menus Provide recommendations on local restaurants, attractions, and activities in the Southport area Additional Responsibilities Ensure the front desk area remains clean, organized, and well-stocked Follow hotel telephone etiquette and emergency procedures Supervise room moves when necessary Attend required training and development sessions

Job Type:

Full-time Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Experience:

Hotel:

1 year (Required)

Work Location:

In person