Overview We are seeking a dynamic and experienced Hotel General Manager to lead the overall operations of our hospitality property. This pivotal role requires a passionate leader who can oversee daily hotel functions, ensure exceptional guest experiences, and drive business success. The ideal candidate will possess strong managerial skills, a deep understanding of hospitality management, and the ability to motivate and manage diverse teams. Multilingual or bilingual abilities are highly valued to enhance guest relations and team communication across diverse markets. As the face of the hotel, you will uphold high standards of customer service, financial performance, and operational excellence to create a welcoming environment for guests and staff alike. Duties Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services to ensure smooth daily functioning. Manage hospitality operations budgets, monitor financial performance, and implement revenue management strategies to maximize profitability. Supervise and develop hospitality teams by providing leadership, training, and performance feedback to foster a motivated and efficient workforce. Ensure compliance with hotel guest service standards, property management systems (PMS), hospitality reservation systems, and health & safety regulations. Oversee human resources functions such as staffing, onboarding, training programs, and employee relations to maintain a positive work environment. Handle guest relations by addressing concerns promptly, maintaining high customer service standards, and ensuring memorable guest experiences. Utilize multi-line phone systems with professional phone etiquette to manage inquiries efficiently while supporting night audit procedures for financial accuracy. Qualifications Proven experience in hotel management or hospitality leadership roles with supervising experience in fast-paced environments. Strong knowledge of hotel management systems (PMS), property management systems (PMS), and hospitality reservation platforms. Excellent leadership skills with the ability to manage hospitality teams effectively across multiple departments. Bilingual or multilingual capabilities are preferred to facilitate communication with diverse guests and staff. Demonstrated expertise in revenue management, budgeting, financial operations, and managing hospitality operations budgets. Exceptional managerial communication skills paired with customer service excellence to foster a welcoming atmosphere for guests. Experience in human resources functions including staffing, training, and employee development. Familiarity with night audit procedures, multi-line phone systems, phone etiquette, and property maintenance protocols is advantageous. Join us as we deliver outstanding hospitality experiences through energetic leadership and unwavering dedication!

Pay:

$65,000.00 - $75,000.00 per year

Benefits:

Employee discount Paid time off

Work Location:

In person