Job Summary We are seeking an energetic and detail-oriented Front Desk Manager to lead our guest services team and ensure a seamless check-in and check-out experience for all visitors. In this pivotal role, you will oversee daily front desk operations, coordinate reservations, and uphold the highest standards of hospitality and guest satisfaction. Your leadership will foster a welcoming environment, ensuring efficient communication and exceptional service at every touchpoint. If you thrive in a fast-paced hospitality setting and possess a passion for delivering memorable guest experiences, this is the perfect opportunity to showcase your skills and grow within a dynamic team. Duties Manage all front desk activities, including guest check-in/check-out, reservations, and guest inquiries using property management systems such as OPERA or similar platforms Supervise front desk staff, nail technicians, providing training on hospitality management, phone etiquette, customer service, and emergency procedures Ensure accurate and efficient handling of guest requests, complaints, and problem-solving to enhance overall guest satisfaction Oversee night audit procedures to reconcile daily transactions and prepare reports for management review Maintain comprehensive knowledge of hotel policies, emergency procedures, and local regulations to ensure safety and compliance Coordinate with housekeeping, maintenance, and other departments to deliver seamless guest services Utilize multilingual skills to communicate effectively with diverse guests and resolve issues promptly Requirements Proven experience in hospitality management or hotel front desk operations with a focus on customer service excellence Strong knowledge of property management systems (PMS), especially OPERA or comparable platforms Bilingual or multilingual abilities to serve an international clientele effectively Excellent communication skills via phone and in person, demonstrating professional phone etiquette and client communication techniques Familiarity with hotel emergency procedures, night audit processes, and guest relations best practices Ability to handle high-pressure situations with confidence while maintaining a positive attitude Previous resort or hotel experience preferred, especially in environments requiring guest relations expertise Demonstrated problem-solving skills in customer service scenarios Join us to lead a vibrant team dedicated to creating memorable experiences for our guests! We value energetic professionals who are passionate about hospitality management and eager to make a positive impact. This paid position offers an exciting opportunity for growth within the hospitality industry while delivering exceptional service that keeps guests coming back.

Pay:

$18.00 - $25.00 per hour

Work Location:

In person