Ready to take the next step in your hotel career? Courtyard by Marriott in beautiful Ocala, FL is looking for an experienced Front Office Supervisor who is ready to lead from the front. As our Front Desk Supervisor, you'll help set the tone for the guest experience while supporting and developing a strong front desk team. You'll lead by example, train new hires, model exceptional service standards, solve problems, and serve as a key partner to hotel management in keeping daily operations running smoothly. If you're a natural leader who enjoys taking care of guests, supporting your team, and making things happen, we'd love to meet you. Responsibilities Work along side your team Provide coverage for call-outs, including night audit Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify credit card data Register guests collecting necessary information Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Inspect rooms and common areas, and enforce rules Manage group reservations and arrange personalized services Upsell additional facilities and services, when appropriate Cross-train other departments including breakfast and laundry Coordinate with teams across hotel operations, including guest services, sales, maintenance, housekeeping, laundry, and food & beverage. Monitor and uphold procedures for control of supplies, keys, money, credit, and account access. Perform inspections daily to ensure every space is safe, welcoming and guest-ready. Teach and uphold all brand standards. Remain up to date and implement brand standard changes. Complete corporate training and become certified to train those as required. Support and guide all front-line associates in all aspects of their roles. Develop, mentor, encourage, and continuously coach employees to achieve both technical excellence and hone "soft skills" of ethics and interpersonal communication. Enforce policies, contribute to SOP checklists to support day-to-day operations. Embody the ideals of authentic hospitality to ensure guest satisfaction and a fun and welcoming work environment. Maintain an active and visible presence in public areas, greeting guests and assessing their level of satisfaction. Address all guest complaints and reviews. Promote and cultivate relationships with guests and potential clients. Promote hotel sales leads Assess all ongoing maintenance tasks daily. Maintain legal standards in occupational, health, fire, safety, food, lodging, and human trafficking. Meet deadlines. Maintain highly organized and efficient workspaces. Foster a positive work environment Troubleshoot, monitor, and support basic IT, network, server, voice, POS, PMS and mission-critical services. Maintain professional relationships with stakeholders, including government agencies, contractors, vendors, and community establishments. Stay current on industry trends, attend trade shows/conferences, and pursue continuing education. Make recommendations and implement any changes needed to meet and exceed company objectives. Assist managers with daily duties Support your team Work to ensure every stay is a GREAT stay!

Qualifications:

Excellent communication and interpersonal skills. Customer-focused with a passion for providing exceptional service. Strong problem-solving abilities and attention to detail. Organizational skills. Desire to learn and grow. Ability to work in a fast-paced environment. Flexible schedule, ability to work holidays, nights and weekends. Computer proficiency and experience with hotel management software is a plus. Previous hotel front desk or customer service experience requrired. Marriott/Fosse experience required

Benefits:

Competitive pay. Employee discounts on hotel stays within the brand. Paid on-the-job training. Ongoing training and development opportunities. Opportunities for growth within the Hotel Industry. Friendly and supportive team environment. How to

Apply:

If you are a dedicated individual with a passion for hospitality and team leadership, we want to hear from you! To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position. Be part of a team that values exceptional service and guest satisfaction. We look forward to welcoming you!

Benefits:

Employee discount Health insurance Paid time off

Work Location:

In person