Location:

Palm Beach, FL Salary:

$72k

Benefits:

M/D/V, 401k,

PTO Relocation:

Case by Case basis Iconic luxury hotel is looking for a Guest Service Manager to join their team. Qualifications

• Bachelor's degree in hospitality from a four-year college or university preferred, or equivalent combination of education and experience
• Minimum of one year of experience working at a Front Desk, Call Center, or Concierge department
• Previous supervisory or management experience is preferred
• Strong computer skills, including proficiency in various applications used for guest accommodations
• Excellent written and verbal communication skills
• Strong organizational and multitasking abilities
• Familiarity with the Palm Beach area is strongly desired
• Resourceful and confident personality
• Must have a flexible schedule
• Multilingual skills are preferred. Responsibilities
• Supervise and manage the Front Desk, Call Center, and Lobby Concierge desk operations, including scheduling, training, and performance management
• Develop and implement strategies to improve guest satisfaction and resolve any issues or complaints in a timely and professional manner
• Ensure that all guest requests and inquiries are handled promptly and efficiently
• Maintain a strong working knowledge of the resort and the Palm Beach area in order to provide accurate and helpful information to guests
• Collaborate with other departments to ensure seamless guest experiences throughout their stay
• Monitor guest feedback and ratings online and address any concerns or trends
• Oversee the use of various computer applications and systems used in guest accommodations, ensuring proficiency and accuracy
• Maintain a flexible work schedule to accommodate the needs of the department.