We are seeking an energetic and detail-oriented Head Receptionist / Guest Services Supervisor to lead our front desk operations and deliver exceptional guest experiences. In this pivotal role, you will oversee daily reception activities, manage a multi-line phone, and ensure smooth administrative workflows. Your leadership will set the tone for a welcoming environment, fostering positive client interactions and efficient office management. This paid position offers an exciting opportunity to showcase your organizational skills and customer service expertise in must love dogs environment. Responsibilities Supervise front desk staff, ensuring high standards of customer service and professional phone etiquette Manage answering inquiries promptly and accurately Oversee front desk management tasks including filing, calendar management, and maintaining out resort software and incoming boarders and daycare dogs with operational efficiency Coordinate client communication, scheduling appointments, and supporting personal assistant functions as needed Handle clerical duties and ensure all inquiries are followed up on Support guest services by greeting visitors warmly, managing check-in/check-out procedures, and addressing guest needs promptly Assist in training new team members on front desk procedures, software skills, and customer service support protocols Skills Ability to communicate effectively with diverse clients and team members Strong office management experience with excellent organizational skills Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer literacy Demonstrated clerical experience including phone answering, filing, proofreading, and data entry Exceptional customer service skills with a focus on front desk operations and client communication Ability to handle phone lines with professionalism and efficiency Excellent time management skills to prioritize tasks in a fast-paced environment Personal assistant experience or calendar management expertise is highly desirable Strong organizational skills combined with attention to detail for proofreading and document accuracy

Experience Experience:

2 or more years of work experience in customer service, hospitality, or an lead administrative receptionist role.

Leadership:

Proven ability to train, motivate, and supervise staff, including making shift schedules.

Communication:

Excellent verbal and written communication skills to deal with clients, guests, and staff.

Technical Skills:

Good computer literacy, including Microsoft Office and software

Team Management:

Oversee daily duties, monitor attendance, and train new reception staff.

Customer Care:

Greet clients and their dogs with high service standards, and resolve complaints.

Operations:

Manage check-ins, phone systems, appointments, and general front desk tidiness.

Administration:

Ensure all messages, requests, orders, reservations, etc are followed up on and completed This role is ideal for a proactive individual who thrives in a busy office environment and is committed to delivering outstanding guest experiences. Must love dogs. Join us to be part of a dynamic team that values professionalism, efficiency, and exceptional service. Long term position.

Pay:

From $23.00 per hour

Benefits:

Flexible schedule

Work Location:

In person