Purpose of Role:

To handle all client-facing sales communication. Including reservations, room blocks, inquiries, tours, CRM updates and online listing management. Support venue operations once an event is boked. This role is to bridge sales and operations.

Core Responsibilities:

Inquiry Management & Lead Support

Respond to new inquires within 12
24 hours.
Qualify leads and enter all details into the CRM.
Maintain and update communication templates.
Assist Director with monthly sales data and reporting. Tour Hosting & Venue Representation
Host all venue tours when the Director is unavailable
Prepare the property for each tour
Communicate venue policies, capacities, rental inclusions and upgrade options.
Log post tour notes promptly in CRM. Third Party Listing Platform Management
Manage and update WeddingWire, The Knot, Google Business, and venue website submissions.
Update photos, FAQs, pricing, and venue descriptions as needed.
Monitor analytics and performance trends.
Report notable patterns to the Director. Sales System & CRM Support
Maintain accurate CRM tracking for all leads
Log inquiry sources and movement through the pipeline.
Assist with proposals, follow-up emails, or preliminary paperwork. Transition to Operations
Send welcome email and outline next steps
Add event to internal calendars and systems.
Work directly with operations team for coordination.
Create the floor plan for the client in Tripleseat.
Assist on event day
Gather key details: Guest count, overall vision, timeline preferences. Reservations & Room Blocks
Answer incoming calls for guests booking reservations to the properties
Input room blocks and be the point of contact for the client

Pay:

$20.00

$22.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

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