Holiday Inn Express & Suites in Wildwood, FL is seeking a service-driven and motivated Front Office Manager to join our leadership team. We are looking for a dynamic, outgoing hospitality professional who takes pride in delivering exceptional guest service and enjoys coaching and developing a team. This is a great opportunity for an experienced front desk leader—or a strong Front Desk Supervisor who is ready to take the next step in their hospitality career. As the Front Office Manager, you will oversee the day-to-day operations of the front desk and work closely with the General Manager to ensure our guests receive a welcoming, consistent, and exceptional hotel experience. Holiday Inn Express & Suites Wildwood is managed by Waterview Hospitality LLC , a growing hospitality management company based in St. Petersburg, FL. We value team members with a positive, can-do attitude who are willing to jump in wherever needed to take care of our guests and support the hotel team. Responsibilities Oversee daily front desk operations and ensure consistent, exceptional guest service Lead, train, coach, and support Front Desk Agents and Night Auditors Assist with front desk scheduling and ensure appropriate coverage based on hotel needs Ensure front desk team members follow hotel procedures, brand standards, and company policies Monitor guest feedback and assist with resolving guest concerns in a timely and professional manner Promote guest satisfaction and service recovery while empowering the front desk team to resolve issues Ensure accurate completion of front desk procedures, shift responsibilities, and required reporting Assist with training new front desk employees and ongoing development of existing team members Maintain strong communication between the front desk and housekeeping, maintenance, sales, and hotel leadership Monitor reservations, arrivals, departures, special requests, and VIP guests to ensure a smooth guest experience Assist with inventory controls, rate and reservation procedures, and front office operational needs Participate in hotel meetings and communicate important information to the front desk team Maintain a professional and welcoming front desk environment Provide front desk coverage when necessary based on business and staffing needs Work closely with the General Manager to identify opportunities to improve guest satisfaction and front office performance Qualifications Previous hotel/front desk experience required Previous hotel supervisory or management experience preferred Strong Front Desk Supervisors who are ready to advance into a management role are encouraged to apply Excellent written and verbal communication skills Strong leadership, coaching, and customer service skills Organized with the ability to prioritize and manage multiple responsibilities Self-motivated and able to work with minimal supervision Strong problem-solving skills and the ability to make sound decisions Experience with hotel PMS systems such as OPERA or similar systems preferred Comfortable working in a fast-paced hotel environment Flexible availability based on hotel needs, including weekends and holidays as needed Benefits Medical Insurance Dental Insurance Vision Insurance Paid Time Off Employee Hotel Discounts Paid Training Growth and Advancement Opportunities within

Waterview Hospitality LLC Job Type:

Full-time Schedule:

Schedule will vary based on hotel business and staffing needs. Weekend and holiday availability is required. Work Location Holiday Inn Express & Suites Wildwood Wildwood, FL 34785 In person

Pay:

$45,000.00 - $50,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person