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Home2 Suites I-95 Port Wentworth

Hotel Front Office Manager

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What they do

A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.

$64,111 / year median in Georgia

+10% projected growth

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Job Description

Home2 Suites is seeking a dynamic Front Office Manager. Compensation is based on experience. The purpose of a Front Office Manager is to assure the overall success of the hotel by meeting or exceeding the guest expectation for service and revenue. The Front Office Manager must have open availability and be flexible. Essential Job Functions Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation Prepares employess schedules in accordance with forecasted occupancy Supervises day to day activities of front desk. Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc Maintains proper front desk supplies inventory Confers closely with GM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required Projects a favorable image for the Hotel to the public at all times. Performs all duties and responsibilities in a timely and efficient manner. Treats guests, vendors, customers and co-workers with professionalism and respect at all times. Completes training as assigned. Maintains a clean and neat appearance at all times. Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Experience/Education Minimum 2 years hotel management/supervisory experience and at least High School Diploma. No relocation assistance can be provided. Employees are not allowed to live on site.
Pay:
$20.00 per hour Expected hours: No less than 40.0 per week
Benefits:
Employee discount Free parking Paid time off
Experience:
Management:
1 year (Required)
Language:
English (Required) Spanish (Preferred)
Location:
Port Wentworth, GA 31407 (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Preferred)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Dental Insurance
  • Relocation Assistance
  • Discounts/Reimbursements