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HH
Harmony Hospitality
Hotel General Manager
Career Insights for Hotel Manager
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Scorecard
Based on Georgia data
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What they do
A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
$64,111 / year median in Georgia
+10% projected growth
Job Description
About us A GM certificate is required. We prefer Hilton, Marriott or IHG certification. We are professional and agile.
Our work environment includes:
Modern office settingResponsibilities:
- Oversee the daily operations of the hotel, including front desk, guest relations, and night audit
- Ensure excellent customer service and guest satisfaction
- Manage and train hotel staff to provide exceptional service
- Handle guest complaints and resolve any issues that may arise
- Monitor and maintain hotel cleanliness and appearance
- Implement and enforce hotel policies and procedures
- Coordinate with other departments to ensure smooth operations
Skills:
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Attention to detail and problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Knowledge of phone etiquette and phone systems
- Proficient in computer systems and hotel management software This is a challenging yet rewarding position that requires strong leadership, excellent communication skills, and the ability to provide exceptional customer service.